Delivery Information

 .Most orders are shipped within 24 - 36 hours [unless there are items out of stock or delay in stock arrival at our distribution facilities] and are then delivered to most capital city locations within 3-5 days and to most regional areas within 5-7 days.

 

 2. Do you ship C.O.D. (Cash on delivery) or PayPal

No, we do not offer COD shipments but we do offer the ease of direct deposit from your bank to ours. When you order we will email you our banking details. We are also very happy to announce that we now accept PayPal, including

PayPal Express Checkout. (Please view our 'Payment Options' page for all of our payment options.)

 

Ordering & Payments

We prefer to receive payment by credit card, money order, paypal or Internet transfer within Australia.  We cannot accept personal cheques due to processing costs and clearance times which are incompatible with a prompt supply of merchandise.

All products and services must paid for in full before shipment or collection.  If paying by bank transfer and using a different bank to that of Shelly’s curtains and craft, please allow up to 48 hours for funds to be deposited in our account.


 

3. How do I check the status of my order?

Once you have placed your order you will receive an email with a copy of your order and your order number. When your order is shipped we also send you another email with all shipping details including your Australia Post tracking code. You can use this Tracking Code to see the progress of your order delivery from when it is sent from our distribution centre to when it arrives at your door. Click here to go to the Australia Post Parcel Tracking page.

You may contact our Customer Support if you believe there has been some delay in receiving your order. Please be sure to include your Order Number when you contact us.

If for any reason we need more information from you, we will contact you.

 

 4. What are your shipping costs?
Shelly’s curtains and craft deliver anywhere in Australia  from Australia Post.

Postage Charges: Please note that postage costs will be added to your order after your order is placed. Click here for more information on postage charges.

Our products are delivered via Australia Post. The charge varies depending on the total weight of the order and on the dimensions of the products and whether you prefer standard parcel post or Express Post.

Indicate on the order form if you wish the order to be sent Express.

A guide for delivery costs is:

  Check Prices

Within Australia: Parcel Post      

 Up to 500g - $8.25 - (providing the order will fit into an Australia Post Satchel 355 x 220mm)

Over 500g to 3 kg - $13.40 (providing the order will fit into an Australia Post Satchel 405 x 310mm)

Over 3 kg to 5 kg - $16.70 (providing the order will fit into an Australia Post Satchel 51cm x 435mm)

Over 5kg - Contact us for a quote   

Within Australia: Express Post

Under 500gm Satchel - $10.55 - (providing the order will fit into an Australia Post Satchel 355 x 220mm)

500gm to 3kg Satchel - $14.80 - (providing the order will fit into an Australia Post Satchel 405 x 310mm)

5kg Satchel - $23.60 - (providing the order will fit into an Australia Post Satchel 510 x 435mm)

Over 5kg – Contact us for a quote

 

5. What are your minimums?

On our website, each item description will state if there is a minimum or if you can purchase the items individually.